Summary


In an effort to optimise its existing business model, Snapfish is discontinuing business in Singapore.
For any future photo product orders customers can choose to become a Photojaanic customer. For more information and a great introductory offer please visit: http://www.photojaanic.sg/snapfish

Q&A

Why is Snapfish removing their service from Singapore?

In order to invest in the development of their core markets Snapfish will be discontinuing their service in certain countries. As a result, the Snapfish service will no longer be available in Singapore as of 16th September 2013.

When will Snapfish be discontinued in Singapore?

Snapfish in Singapore will be closed on 16th September 2013.

What should customers do?

Customers in Singapore should complete any saved projects and place their orders on http://www.snapfish.com.sg by 16th September 2013. Customers do not need to close their accounts and will be notified of the shutdown by email.

Until when can orders be placed on the Snapfish Singapore site?

Orders placed by 16th September 2013 at the latest will be processed and delivered as usual.

Where can customers order photo gifts after 16th September 2013?

For any future photo product orders customers can choose to become a Photojaanic customer. Photojaanic are separate service providers to Snapfish so by registering with Photojaanic you are becoming one of their customers. They offer a fantastic service with a great selection of photo gifts! For more information and a great introductory offer please visit:
http://www.photojaanic.sg/snapfish

Will you be deleting customers' photos?

No. Customers will not lose any of their uploaded photos - they can be downloaded for free from the following link until 16th September 2013:
http://www.snapfish.com.sg/hiresdownload

After 16th September 2013 customers will still be able to access and download their photos from any other Snapfish site.

What will happen to the projects customers have in their account?

Customers can order their projects up until 16th September 2013. After this date customers will no longer be able to access their projects.

What will happen to customers' free product credits on the Snapfish Singapore site?

Customers can use their free product credits to place orders up until 16th September 2013. All promotional credits will expire and be unredeemable after this date.

What will happen to customers' pre-paid prints and gift certificates on the Snapfish Singapore site?

Customers can order their pre-paid prints and use their gift certificates to place orders up until 16th September 2013. Any remaining pre-paid or gift certificate balances after this date will be paid back to the customer. Refunds will start after the site is shutdown. If there are problems, customers will be contacted directly via email to complete the process.